Security and FAQ

Topics:

 

1. SECURITY

1.1 Is Slot Power legal?

Yes, Slot Power online casino is owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Kent, Folkestone, UK, a company wholly owned by Bonne Chance NV. Bonne Chance NV is a company incorporated, licensed and regulated by the Government of Curacao for the purpose of operating an online casino.

1.2 What is the minimum age I must be to play at the casino?

You must be at least 18 years of age and of minimum age to be legally able to gamble in your jurisdiction.

1.3 Is my personal and credit card information secure?

Absolutely! We pride ourselves on having the most up to date technology that guarantees maximum security at all times. All data exchanges between the casino program and the server are fully protected from unauthorised access by the best security technology available today. We use 128-bit SSL (Secure Socket Layer) encryption to ensure your transactions and data are 100% safe. This is the same internet security standard adhered to by all major financial institutions. If you are uncomfortable including your credit card or banking details in any email correspondence, you always have the option to telephone your details through to our customer service agents on our toll-free line.

Prior to any credit card transaction your personal Real Money account number and password must be supplied, and specific details known only to you are also requested in order to purchase credits at the casino. All customer information is treated with the strictest confidence, and we will never disclose any credit card or other confidential information to any other company.

1.4  What fraud prevention and security measures are in place?

We take security and fraud prevention and detection very seriously. Every possible precaution is taken to insure the integrity of customer accounts as well as payments made to customers. Slot Power casino utilises the latest fraud controls to monitor every individual transaction.

In order to prevent fraud and abuse, customers may be asked to supply proof of identity, a signed history of their transactions to and from the casino, copies of their credit cards, or other documentation for verification and security purposes. Please note that all documents will be handled with the utmost confidentiality, and if we do request you to verify your identity you will only be asked once.

Slot Power will NEVER ask you for your password, by email, live chat or on the phone. Your password should be kept secure and you should NEVER reveal it to anyone. If someone asks you for your password please contact us immediately with the details.

 

2. GETTING STARTED

2.1  Do I have to download the software in order to play?

Yes, it takes just a few minutes depending on the speed of your connection to download the casino software and start playing.

2.2  How do I install Slot Power and what are the minimum system requirements?

Simply click on the 'Free Download' button, save the SlotPower-setup.exe file to your desktop, and when the download is complete click on the setup file to install the casino – make sure that you are still connected to the internet, as the most popular games will be downloading during the installation.

The minimum requirements are Pentium II 500 or better, DirectX, 64 MB memory or better, sound card, SVGA screen capable of 16-bit colour.
The casino software works with Windows 98, 2000, XP and Vista operating systems. A version of the casino software is planned for the Mac platform to be released soon.

2.3  How do I start the Slot Power casino program?

Make sure you are connected to the internet and then click on the Slot Power shortcut icon on your desktop. It's a good idea to delete the SlotPower-setup.exe icon to prevent confusion, as the icons look very similar. If you're unable to locate the Slot Power icon on your desktop, you can find it in the Start Menu/Programs by searching for the Slot Power folder. If you have any problems getting started please contact support@slotpower.com for assistance.

2.4  Do I need to register to play at Slot Power?

Yes, we ask all our players to register – it's easy and only takes a minute of your time. The first time you run the casino program you will need to choose whether to play for Fun or for Real Money, then the registration screen will be displayed. Enter your correct information and click the 'Register' button to get to the Login screen. If you decide to play for Fun at first, you can always change to Real Money later, as this option will always be available each time you login. Please remember never to reveal your password to anyone.

2.5  How do I start playing?

After registering your player account you will be taken to the login screen. Enter your username and password and click 'Login' to enter the casino and start playing the games. The casino will automatically remember your username and can optionally remember your password so you can login effortlessly every time by simply clicking the 'Login' button.

2.6  Can I play for free?

Yes, in fact we actively encourage our players to try out the casino in Fun mode so you can explore the casino games and get familiar with the rules of each game before deciding if you'd like to play for real money. There's no limit on how long you can play in Fun mode, and you can top up your Fun balance at any time from the Fun cashier – for as much as you like!

2.7  How can I get more games?

Slot Power has a large and exciting selection of games available that will be downloaded in the background as you play in the casino without interfering with your gameplay. If there's a specific game you'd like to play that hasn't been downloaded as yet, simply click on the game icon and it will begin downloading for you immediately. You can continue playing your current game while your new game is downloading by clicking on the pop-up window. You can also monitor the progress of the download by checking the progress bar shown on the game icon.

2.8  Why do some games take longer to download than others?

The largest games are the video slots and the i-slots and these will take longer to download for players with slower connections. All other games take less time to download, usually less than a minute. Once a game has been downloaded you won't need to download it again unless an update is released, in which case the latest version will be downloaded for you automatically.

2.9  Why do I get an error message while downloading more games?

Should you experience any difficulty while downloading games, the software is set to retry automatically several times. This is most likely due to a weak or intermittent internet connection. If you are still unable to download further games an error message will be displayed in which case please contact support@slotpower.com.

2.10  Where can I find instructions how to play the games and the rules?

Each game screen displays a menu on the bottom left, simply click on Help from within the game itself to display the game rules and instructions how to play.

2.11  Do I need two accounts when playing from work and from home?

No, when you have registered an account with us you are not permitted to open another account. To do so risks both accounts being closed. You can login to your account from any computer that the software is installed on, all you need is your username and password. If you experience problems accessing your account please contact support@slotpower.com for assistance.

2.12  I've moved to another address, how can I update my details?

You can update your details at any time. Simply login to your account and visit the Cashier and click on 'Details' to modify your information. Please note that if you've submitted verification documents relating to your old address, new documents with your updated details might be requested in order to withdraw further winnings.

 

3. BANKING AND PROMOTIONS

3.1  How do I make a real money deposit?

You'll need to register as a Real Money player, then go to the Cashier section to choose your deposit method and the amount you'd like to deposit. If there's a bonus you'd like to redeem please click the Claim button before you make your deposit.

Available deposit methods are Click2Pay, Eco Card, Ewallet Xpress, MoneyBookers, Neteller, UseMyWallet (Quicktender), Visa or Mastercard. If you don't already hold an account with one of the above trusted payment processors it's easy to open a new account. For further details please see our Banking page.

3.2  Can I register a credit card at the casino that is not in my name?

Slot Power does not allow players to register credit cards of which they are not signatories, or which are not registered in your name. These measures are taken to protect you and your credit cards and account. If one of your friends would like to play in our casino via your PC they must not use your account, but must open their own account.

3.3  Where can I find the promotions and bonuses and how can I use them?

Login to your Real Money account and you'll find all available bonuses listed in the Cashier section. If the bonus you'd like to redeem doesn't require a deposit, simply select it and click 'Claim' and your bonus will instantly be credited to your account. If the bonus you'd like to redeem requires a deposit, select your bonus and click 'Claim', then make the required deposit, and your bonus will be credited to your account at the same time as your deposit is approved.

All our current bonuses are displayed on the Promotions page. We also offer many other promotions to our players such as comp points, which increase with every wager you make. You can redeem your comp points for cash chips to play in the casino. Please be sure to read the Bonus Terms and Conditions before using any bonus to familiarise yourself with the requirements.

3.4  What are wagering requirements?

Promotions typically have wagering requirements associated with them. That means that there is a minimum amount of real money play (wagering) required after claiming a promotion before you can withdraw your winnings. Each promotion will have individual wagering requirements clearly detailed. For example, a $20 bonus might have a wagering requirement of 10x bonus amount, which means that you will need to wager $200 in order to cash out your winnings.

All promotions or bonuses have individual wagering requirements that are  displayed in the Cashier and on the Promotions page. If you have a question about any bonus or promotion please contact support.

3.5  How can I check my gameplay and wagering history?
Your complete gameplay history is accessible from the Cashier section and can be viewed at any time. Click “My Details” and “Wager History” to see your full gameplay history from the day you signed up.

3.6  What are my chances of winning?

Slot Power is proud to offer some of the best odds in the business. Our payouts are equal to, or better than, those found in the top Vegas casinos, and they conform to the payout percentages required by the Curacao Government gaming laws. All game results are determined by Rival's cryptographically secure random number generator (RNG) which has been independently tested and confirmed to provide suitably random sequences of numbers. The payouts can vary depending on the game. Payouts are independently audited from time to time to ensure the RNG is operating correctly. For payout percentages of individual games please click Help from within the game you are interested in.

3.7  How do I cash in my winnings?

You may withdraw your money at any time from your casino account. Slot Power offers several methods of withdrawal, the details are listed in the Cashier and on the Banking page. Please note it's not necessary to cash in your winnings at the end of your session, as your balance will remain securely in your account until the next time you login. Also, there's no need to worry about forgetting you have a balance, as we will send you an email reminder if you have money in your account and haven't played for a while.

3.8  How long does it take to receive my winnings?

We know how important it is to our players to receive winnings quickly, so we make each withdrawal a priority. Withdrawals are processed within 2 - 5 business days. Please be aware that you might be asked to provide proof of identity in order for your winnings to be processed. See our Banking page for more information.

3.9  Is it possible to cancel my withdrawal?

If you request a withdrawal or cash in, and change your mind before it is processed, you can reverse the withdrawal and the funds will be immediately transferred back to your balance. Any withdrawals that can be reversed will show up in the cashier when you try to make a deposit. You cannot make a new deposit if you have one or more pending withdrawals, the Cashier will ask you to cancel a withdrawal instead.

 3.10  Why do I have to submit verification documents?

Maintaining our high level of security is a number one priority at Slot Power. It is easy to register for an account using any name, this is why we will sometimes request verification documents as absolute proof of identity, to eliminate the possibility of fraudulent transactions and to ensure the security of our players and our casino. Rest assured that all documents and personal information are treated with the utmost confidentiality. Please visit our Banking page for further information.

 3.11 Why don't I receive your special Bonus offers by email?

Please check your that your current email address is correctly entered in the Details section of the Cashier, you can update this at any time. It's possible that your email program my block our emails as 'junk' or 'spam', in which case simply add support@slotpower.com to your allowed or authorised email list to ensure future delivery. Another possibility is that you requested to unsubscribe from our mailing list, if this is the case just contact support@slotpower.com to start receiving our promotions again.

3.12  Can I tell my friends about this casino?

Of course! If you enjoy playing at Slot Power we encourage you to tell your friends about your wins. In fact, if you refer a friend using the Refer a Friend page in the cashier we will add a $50 bonus to your account after your friend becomes a depositing player. For more information about the Refer A Friend bonus see the Bonus Terms and Conditions on our Promotions page.

 

4. TECHNICAL PROBLEMS

4.1  I've forgotten my password, what should I do?

On the login screen, you will see a link: "Click here if you have forgotten your password." This will automatically email a new password to you.

4.2  I'm sure I entered my password correctly but I can't login to my account.

Your password is case-sensitive and must be entered the same way each time you login. Check that your CAPS LOCK key is not on if you have difficulties logging in. If you need reminding of your password or account number please contact support for assistance. Please have your registration details handy. For security purposes we are only able to provide personal account details after positively identifying a player over the phone. Remember, we will NEVER ask you for your password, this information must be known to you only.

4.3  I'm unable to login to my account, the casino won't connect.

This may be due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again. If you still have problems connecting, please contact support@slotpower.com.

4.4  Why do the slots reels just keep spinning, or the roulette ball won't stop?

This means that the internet connection is weak or has been interrupted, and the game results from the server are not able to reach your computer. The slots or roulette ball keep spinning as your computer hasn't received the game results. In this case you should close the casino program and login again to the same game, and your screen will be refreshed to the last known position.

4.5  I'm playing a card game but the cards won't flip over, what can I do?

This can happen if the internet connection is very slow, and the game is waiting for the results from the server which are unable to reach your computer at that time. The gaming server will hold the wager securely until it can resolve the game.

4.6  Help! I was in the middle of a game and I got disconnected! What should I do?

Please don't worry. Our system registers every bit of information your computer has sent to our server so we will be able to retrieve the information of your last action or transaction easily. When you are able to login to your Casino account again you will be able to access the game you were playing at the same point when the connection was lost. Sometimes the game will have played through to the end of the round on the server and although you won't have seen the result, the change will be reflected in your balance. This means that our server has the result of the finished game, but because of your lost connection, your computer didn't receive this information.

If for any reason we are unable to return you to the exact stage in the game when play was interrupted, any lost wagers or balance will be credited to your account. If you should have any questions please contact support@slotpower.com.

 

If you haven't found the answers you're looking for in this section please contact support directly for further assistance.